She understands the desperate need for training and education for dental administrative staff. Her 30-year career in dental practice management led to her passion to pass along her knowledge and expertise to implement systems that increase revenue and reduce stress.
As President of Oregon Dental Executives Association (ODEA), Jan helped many Practice Managers by providing cutting edge resources and solutions to the unique challenges and changes taking place in today’s dental practice management sector.
Jan is a member of The Speaking Consulting Network (SCN), a member of AADOM Speaker/Consultant Alliance and a lifetime member of the American Association of Dental Office Managers (AADOM).
Testimonials
“I had the opportunity to work with Jan this year as we focused on identifying challenges to growth, team cohesion, and financial sustainability within our practice. The experience was both educational and insightful. I greatly appreciated Jan’s flexibility in communication—whether by text, video call, phone, email, or in person—she was always available in the way I needed at the time.
Jan’s feedback was consistently detail-oriented and grounded in thorough analysis of the reports in our PRM system. She provided actionable suggestions to the owner that helped shift operations in ways that positively impacted the business. Beyond strategic guidance, Jan also stepped in to support areas we didn’t have the bandwidth to address, such as reviewing fee schedules and preparing submissions for higher reimbursements.
Her extensive professional network was another asset, connecting us with other businesses that could further support our goals. Throughout our collaboration, I valued Jan’s open-door policy, honesty, and ability to listen as I worked through different aspects of our objectives and challenges with the owner.
It was truly a pleasure working with Jan, and I look forward to continuing our relationship.”
“Jan helped us with Dentrix training and took over insurance billing during that training period. She is an expert at insurance billing and collections. Patients are very responsive to her, and she decreased my accounts receivable by half. She gets the job done in a very professional manner. Jan truly has a wealth of knowledge in all aspects of the front office and for us she was a tremendous help in working with insurance companies and collecting on aging accounts. She is a valuable resource and always willing to help, I would highly recommend her services.”
“We had the pleasure of working with Ms. Douglas for several months while she deconstructed my accounts receivable into categories of inappropriate data entry, insurance management and ineffective collection policies.
In the end, working remotely, she was able to collect all money owed the practice and taught my remaining staff member sustaining Dentrix skills. In brief, she gave great support in a most convivial manner.
My only regret was finding her services so late in my career.”
“Jan brought to my practice the skills and knowledge that were needed for the smooth transition and continuation of our successful dental practice. I relied on Jan as I was an absentee owner – hiring associates to work the practice.
Jan trained my staff in communication skills, computer software, appointment scheduling and many other areas. Her systems and training kept my A/R and outstanding insurance claims down so drastically that even my accountant was impressed.
Jan will be remembered as a friend and confidant. I could not have been successful without her. Her honesty and integrity are beyond reproach.
She has been involved with and leads as a volunteer – the ODEA (Oregon Dental Executives’ Association). She has gained invaluable experience about dental offices and their workings and has a vast connection of resources and networking within the dental industry.
I highly recommend Jan to anyone who can use the services of this valuable consultant.”